/* ===== Live chat widget (visitor side) ===== */
.fab{background:linear-gradient(135deg,var(--blue),var(--blue-2));border:0;cursor:pointer;color:#fff}
/* phones: the bottom tab bar's Help tab opens the chat, so no floating button (its unread count shows on Help) */
@media (max-width:720px){ html:not(.cw-open) .fab{display:none} }
.fab svg{transition:rotate .3s var(--ease),scale .3s var(--ease)}
.fab .i-close{position:absolute;opacity:0;rotate:-90deg;scale:.6}
.fab.open .i-chat{opacity:0;rotate:90deg;scale:.6}
.fab.open .i-close{opacity:1;rotate:0deg;scale:1}
.fab-n{position:absolute;top:-2px;right:-2px;min-width:22px;height:22px;padding:0 6px;border-radius:99px;background:#E5484D;color:#fff;font:700 12px/22px var(--font,inherit);text-align:center;border:2px solid var(--bg)}

.cw{position:fixed;right:22px;bottom:94px;z-index:60;width:360px;height:min(560px,calc(100dvh - 120px));display:flex;flex-direction:column;border-radius:22px;background:var(--surface);border:1px solid var(--line);box-shadow:0 30px 70px -24px rgba(11,26,51,.45);overflow:hidden;
  transform-origin:right bottom;transition:opacity .22s var(--ease),scale .22s var(--ease),translate .22s var(--ease)}
.cw[hidden]{display:flex;opacity:0;scale:.92;translate:0 12px;pointer-events:none;visibility:hidden}
.cw-h{display:flex;align-items:center;gap:12px;padding:14px 14px 14px 16px;background:linear-gradient(135deg,var(--blue),var(--blue-2));color:#fff}
.cw-h img{width:38px;height:38px;border-radius:50%;background:#fff;padding:2px}
.cw-h b{display:block;font-size:15px;font-weight:700}
.cw-h small{display:flex;align-items:center;gap:6px;font-size:12px;opacity:.9}
.cw-h small i{width:7px;height:7px;border-radius:50%;background:#4ADE80;box-shadow:0 0 0 3px rgba(74,222,128,.25)}
.cw-h .sp{flex:1;min-width:0}
.cw-x{width:36px;height:36px;display:grid;place-items:center;border:0;border-radius:10px;background:rgba(255,255,255,.14);color:#fff;cursor:pointer}
.cw-x:hover{background:rgba(255,255,255,.24)}

.cw-body{flex:1;min-height:0;overflow:auto;padding:16px 14px 10px;display:flex;flex-direction:column;gap:6px;background:var(--bg)}
.cw-hello{padding:6px 4px 10px}
.cw-hello h3{font-size:20px;font-weight:800;letter-spacing:-.02em}
.cw-hello p{margin-top:6px;font-size:14px;color:var(--text-2);line-height:1.55}
.cw-safe{display:flex;gap:10px;margin-top:12px;padding:10px 12px;border-radius:12px;background:color-mix(in srgb,var(--blue) 8%,var(--surface));border:1px solid color-mix(in srgb,var(--blue) 20%,var(--line));font-size:12.5px;color:var(--text-2);line-height:1.5}
.cw-safe svg{flex:none;color:var(--link);margin-top:1px}
.cw-chips{display:flex;flex-direction:column;align-items:flex-end;gap:6px;margin-top:14px}
.cw-chips button{max-width:90%;padding:9px 14px;border-radius:16px 16px 4px 16px;border:1px solid color-mix(in srgb,var(--blue) 35%,var(--line));background:var(--surface);color:var(--link);font:600 13.5px var(--font,inherit);text-align:right;cursor:pointer}
.cw-chips button:hover{background:color-mix(in srgb,var(--blue) 8%,var(--surface))}

.cw-day{align-self:center;margin:6px 0;padding:3px 10px;border-radius:99px;background:var(--surface);border:1px solid var(--line);font-size:12px;color:var(--text-3)}
.cw-who{display:flex;align-items:center;gap:6px;margin-top:6px;font-size:12px;font-weight:600;color:var(--text-3)}
.cw-who img{width:16px;height:16px;border-radius:50%}
.cb{max-width:82%;padding:9px 12px 6px;border-radius:16px;font-size:14px;line-height:1.5;word-wrap:break-word;animation:cbIn .22s var(--ease)}
@keyframes cbIn{from{opacity:0;translate:0 6px}}
.cb.me{align-self:flex-end;background:var(--blue);color:#fff;border-bottom-right-radius:5px}
.cb.them{align-self:flex-start;background:var(--surface);border:1px solid var(--line);border-bottom-left-radius:5px}
.cb time{display:flex;align-items:center;justify-content:flex-end;gap:4px;margin-top:2px;font-size:12px;opacity:.7}
.cb .tick{display:inline-flex}
.cb .tick.seen{color:#A5F3FC;opacity:1}
.cb.att{padding:4px 4px 6px}
.cb.att .tx,.cb.att time{padding:0 8px}
.cb .tx{display:block;margin-top:4px}
.cb-img{display:block;padding:0;border:0;background:none;cursor:zoom-in;border-radius:12px;overflow:hidden}
.cb-img img{display:block;width:100%;max-width:240px;max-height:260px;object-fit:cover}
.cb-doc{display:flex;align-items:center;gap:10px;width:230px;padding:8px;border-radius:12px;background:color-mix(in srgb,currentColor 9%,transparent);border:0;color:inherit;text-align:left;cursor:pointer;font:inherit}
.cb-doc .di{display:grid;place-items:center;width:40px;height:40px;border-radius:10px;background:color-mix(in srgb,currentColor 14%,transparent);flex:none}
.cb-doc b{display:block;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cb-doc small{font-size:12px;opacity:.75}
.cb-doc span:nth-child(2){min-width:0;flex:1}
.cw-typing{align-self:flex-start;display:inline-flex;gap:4px;padding:12px 14px;border-radius:16px;background:var(--surface);border:1px solid var(--line)}
.cw-typing i{width:6px;height:6px;border-radius:50%;background:var(--text-3);animation:cwDot 1s infinite}
.cw-typing i:nth-child(2){animation-delay:.15s}.cw-typing i:nth-child(3){animation-delay:.3s}
@keyframes cwDot{30%{opacity:1;translate:0 -3px}0%,60%,100%{opacity:.4}}

/* review card */
.cw-rv{align-self:stretch;margin:6px 0;padding:16px;border-radius:16px;background:var(--surface);border:1px solid var(--line);text-align:center}
.cw-rv p.q{font-size:14.5px;font-weight:600;line-height:1.45}
.cw-stars{display:inline-flex;gap:2px;margin-top:10px}
.cw-stars button{width:40px;height:40px;display:grid;place-items:center;border:0;background:none;cursor:pointer;color:var(--line);transition:transform .12s}
.cw-stars button.on,.cw-stars:not(.ro):hover button{color:#F5A524}
.cw-stars:not(.ro) button:hover ~ button{color:var(--line)}
.cw-stars:not(.ro) button:hover{transform:scale(1.12)}
.cw-stars.ro button{cursor:default}
.cw-scale{display:flex;justify-content:space-between;width:212px;margin:2px auto 0;font-size:12px;color:var(--text-3)}
.cw-lbl{display:block;min-height:18px;margin-top:2px;font-size:12.5px;font-weight:700;color:var(--text-2)}
.cw-lbl:empty{display:none}
.cw-cmt{margin-top:10px;text-align:left}
.cw-cmt textarea{width:100%;min-height:64px;padding:9px 11px;border-radius:12px;border:1px solid var(--line);background:var(--bg);color:var(--text);font:14px/1.45 var(--font,inherit);resize:none;outline:0}
.cw-cmt textarea:focus{border-color:var(--blue)}
.cw-cmt .row{display:flex;justify-content:flex-end;gap:8px;margin-top:8px}
.cw-cmt .row button{height:36px;padding:0 16px;border-radius:10px;font:700 13.5px var(--font,inherit);cursor:pointer;border:1px solid var(--line);background:var(--surface);color:var(--text-2)}
.cw-cmt .row button.pri{background:var(--blue);border-color:var(--blue);color:#fff}
.cw-rv .said{margin-top:8px;font-size:13px;font-style:italic;color:var(--text-2)}
.cw-rv .thx{display:block;margin-top:10px;font-size:13px;color:var(--text-2)}

/* footer */
.cw-f{padding:10px 12px 12px;border-top:1px solid var(--line);background:var(--surface);position:relative}
.cw-box{display:flex;align-items:flex-end;gap:4px;padding:5px;border-radius:16px;border:1.5px solid var(--line);background:var(--bg);transition:border-color .2s}
.cw-box:focus-within{border-color:var(--blue)}
.cw-box textarea{flex:1;min-width:0;max-height:120px;padding:8px 6px;border:0;outline:0;background:none;resize:none;color:var(--text);font:15px/1.4 var(--font,inherit)}
.cw-ib{width:38px;height:38px;flex:none;display:grid;place-items:center;border:0;border-radius:11px;background:none;color:var(--text-2);cursor:pointer;transition:rotate .2s,background .15s,color .15s}
.cw-ib:hover{background:var(--surface-2);color:var(--text)}
.cw-ib.plus[aria-expanded="true"]{rotate:45deg;color:var(--link)}
.cw-send{width:38px;height:38px;flex:none;display:grid;place-items:center;border:0;border-radius:11px;background:var(--blue);color:#fff;cursor:pointer}
.cw-send:disabled{background:var(--line);color:var(--text-3);cursor:default}
.cw-pop{position:absolute;left:12px;bottom:calc(100% - 4px);display:flex;gap:14px;padding:14px 16px;border-radius:16px;background:var(--surface);border:1px solid var(--line);box-shadow:0 16px 40px -18px rgba(11,26,51,.4)}
.cw-pop[hidden]{display:none}
.cw-pop button{display:flex;flex-direction:column;align-items:center;gap:6px;border:0;background:none;color:var(--text-2);font:600 12px var(--font,inherit);cursor:pointer}
.cw-pop button span{width:46px;height:46px;display:grid;place-items:center;border-radius:50%;color:#fff}
.cw-pop .p1 span{background:#7C5CFF}.cw-pop .p2 span{background:#1E6BFF}.cw-pop .p3 span{background:#E5484D}
.cw-prev{display:flex;align-items:center;gap:10px;margin-bottom:8px;padding:8px;border-radius:12px;background:var(--surface-2)}
.cw-prev[hidden]{display:none}
.cw-prev img{width:44px;height:44px;border-radius:8px;object-fit:cover}
.cw-prev .di{width:44px;height:44px;display:grid;place-items:center;border-radius:8px;background:var(--surface);color:var(--link)}
.cw-prev div{flex:1;min-width:0;font-size:12.5px;color:var(--text-2)}
.cw-prev b{display:block;font-size:13px;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cw-alt{display:flex;justify-content:center;align-items:center;gap:6px;margin-top:8px;font-size:12px;color:var(--text-3)}
.cw-alt a{color:var(--wa);font-weight:600}
.cw-closed{text-align:center;padding:4px 0 2px}
.cw-closed p{display:flex;align-items:center;justify-content:center;gap:6px;font-size:13px;color:var(--text-3);margin-bottom:10px}
.cw-closed .btn{width:100%}

/* viewer */
.cw-view{position:absolute;inset:0;z-index:3;display:flex;flex-direction:column;background:#0B0F17;color:#fff}
.cw-view[hidden]{display:none}
.cw-vh{display:flex;align-items:center;gap:8px;padding:10px}
.cw-vh .t{flex:1;min-width:0}
.cw-vh b{display:block;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cw-vh small{font-size:12px;opacity:.7}
.cw-vh button{width:38px;height:38px;display:grid;place-items:center;border:0;border-radius:10px;background:none;color:#fff;cursor:pointer}
.cw-vh button:hover{background:rgba(255,255,255,.1)}
.cw-vb{flex:1;min-height:0;display:grid;place-items:center;padding:8px}
.cw-vb img{max-width:100%;max-height:100%;object-fit:contain}
.cw-vb iframe{width:100%;height:100%;border:0;background:#fff;border-radius:8px}
.cw-vm{position:absolute;right:10px;top:54px;min-width:190px;padding:6px;border-radius:12px;background:#1B2130;box-shadow:0 16px 40px rgba(0,0,0,.5)}
.cw-vm[hidden]{display:none}
.cw-vm button{display:flex;align-items:center;gap:10px;width:100%;height:40px;padding:0 10px;border:0;border-radius:8px;background:none;color:#fff;font:500 14px var(--font,inherit);cursor:pointer;text-align:left}
.cw-vm button:hover{background:rgba(255,255,255,.08)}

@media (max-width:560px){
  .cw{inset:0;width:auto;height:100dvh;border-radius:0;border:0}
  .cw-open .fab{opacity:0;pointer-events:none}
}

/* chat v2: glass window, richer header, topic rows with icons */
.cw{border:1px solid color-mix(in srgb,var(--blue) 26%,var(--line));box-shadow:0 30px 70px -24px rgba(0,0,0,.85),0 0 0 1px rgba(255,255,255,.03),0 0 60px -20px rgba(30,107,255,.45)}
.cw-h{position:relative;overflow:hidden;padding:16px 14px 16px 16px;background:radial-gradient(120% 140% at 100% 0%,#38BDF8 0%,transparent 55%),linear-gradient(135deg,#1E5FE0,#2F7BFF)}
.cw-h::after{content:"";position:absolute;inset:0;background-image:radial-gradient(rgba(255,255,255,.16) 1px,transparent 1.3px);background-size:14px 14px;-webkit-mask-image:linear-gradient(90deg,transparent 30%,#000);mask-image:linear-gradient(90deg,transparent 30%,#000);pointer-events:none}
.cw-h > *{position:relative;z-index:1}
.cw-h img{width:42px;height:42px;box-shadow:0 0 0 2px rgba(255,255,255,.5),0 6px 14px -6px rgba(0,0,0,.5)}
.cw-h b{font-size:15.5px;letter-spacing:-.01em}
.cw-h small{opacity:1;color:#E3EEFF}
.cw-x{border-radius:12px;background:rgba(255,255,255,.16);box-shadow:inset 0 0 0 1px rgba(255,255,255,.2)}
.cw-body{background:radial-gradient(120% 50% at 50% 0%,color-mix(in srgb,var(--blue) 10%,transparent),transparent 70%),var(--bg)}
.cw-hello{padding:4px 2px 8px}
.cw-hello h3{font-size:21px}
.cw-hello p{color:color-mix(in srgb,var(--text) 70%,var(--text-2))}
.cw-safe{align-items:flex-start;margin-top:14px;padding:11px 12px;border-radius:14px;background:color-mix(in srgb,#F59E0B 10%,var(--surface));border:1px solid color-mix(in srgb,#F59E0B 32%,var(--line));font-size:13px;line-height:1.45;color:var(--text-2)}
.cw-safe svg{color:#FBBF24}
.cw-safe b{color:#FCD34D}
.cw-pick{margin:18px 2px 8px;font-size:12px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--text-3)}
.cw-topics{display:flex;flex-direction:column;gap:8px}
.cw-chose{display:flex;align-items:center;gap:10px;margin-top:14px;padding:8px 8px 8px 12px;border-radius:12px;border:1px solid var(--line);background:var(--surface);font-size:13.5px;font-weight:600;animation:cwChose .3s cubic-bezier(.2,.8,.2,1)}
.cw-chose span{flex:1;min-width:0}
.cw-chose button{display:inline-flex;align-items:center;gap:4px;min-height:32px;padding:0 10px;border-radius:9px;border:0;background:var(--surface-2);color:var(--text);font:600 12.5px var(--font,inherit);cursor:pointer}
.cw-chose svg{transition:translate .2s}
.cw-chose button:hover svg{translate:-2px 0}
@keyframes cwChose{from{opacity:0;translate:0 6px}}
@media (prefers-reduced-motion:reduce){.cw-chose{animation:none}}
.cw-topics button{display:flex;align-items:center;gap:12px;min-height:52px;padding:8px 12px 8px 8px;border-radius:14px;border:1px solid var(--line);background:var(--surface);color:var(--text);font:600 14.5px var(--font,inherit);text-align:left;cursor:pointer;transition:border-color .2s,background .2s,translate .2s}
.cw-topics button:hover{border-color:color-mix(in srgb,var(--c) 55%,var(--line));background:color-mix(in srgb,var(--c) 7%,var(--surface));translate:2px 0}
.cw-topics button:focus-visible{outline:2px solid var(--link);outline-offset:2px}
.cw-topics .ti{width:36px;height:36px;flex:none;display:grid;place-items:center;border-radius:11px;background:color-mix(in srgb,var(--c) 15%,transparent);color:var(--c)}
.cw-topics .tt{flex:1;min-width:0}
.cw-topics .tc{flex:none;color:var(--text-3);transition:translate .2s,color .2s}
.cw-topics button:hover .tc{translate:2px 0;color:var(--c)}
.cw-f{background:color-mix(in srgb,var(--surface) 92%,transparent)}
.cw-box{border-radius:18px;border:1px solid var(--line);background:color-mix(in srgb,var(--bg) 80%,transparent)}
.cw-box:focus-within{border-color:var(--blue);box-shadow:0 0 0 3px color-mix(in srgb,var(--blue) 20%,transparent)}
.cw-send{border-radius:12px;background:linear-gradient(180deg,#3B82F6,#1E5FE0);box-shadow:0 6px 14px -6px rgba(30,107,255,.8)}
.cw-send:disabled{background:var(--surface-2);box-shadow:none}
.cw-hello h3{font-size:20px}
.cw-hello p{margin-top:4px;font-size:13.5px;line-height:1.5}
.cw-safe{margin-top:10px;padding:9px 11px;font-size:12.5px}
.cw-pick{margin:14px 2px 6px}
.cw-topics{gap:6px}
.cw-topics button{min-height:46px;padding:6px 10px 6px 6px;font-size:14px}
.cw-topics .ti{width:32px;height:32px;border-radius:10px}
.cw-body{padding-top:12px;padding-bottom:8px}
.cw-hello{padding:0 2px 4px}
.cw-safe{margin-top:8px}
.cw-pick{margin:12px 2px 6px}
.cw-h{padding-top:13px;padding-bottom:13px}

/* message status: a small ring while sending, then the tick swaps in (transition.swap + blur.icon); failed keeps its retry */
.cb .tick.wait{width:11px;height:11px;border-radius:50%;border:1.6px solid currentColor;border-top-color:transparent;animation:cwSpin .8s linear infinite}
.cb .tick.pop{animation:cwPop .18s cubic-bezier(.23,1,.32,1)}
@keyframes cwSpin{to{transform:rotate(360deg)}}
@keyframes cwPop{from{opacity:0;scale:.25;filter:blur(2px)}}
@media (prefers-reduced-motion:reduce){.cb .tick.wait,.cb .tick.pop{animation:none}}