Hit by a fraud? Do these five things now.
Order matters. The first hour decides how much can be recovered. Our helpdesk is free and completely confidential.
Emergency response
- 1Block the account or card immediatelyRight now
Call your bank’s helpline before anything else and freeze the account or card.
- 2Save screenshots and evidenceNext 10 min
Messages, transaction SMS, phone numbers, links, profile screenshots. Delete nothing.
- 3Contact the LWF-CSC helpdeskNext 30 min
Free guidance, complete confidentiality.
- 4File a complaint with NCCIA (1799)Same day
This is the official route for legal action. We can help you prepare the complaint.
- 5Change your passwords right awaySame day
Email first, then WhatsApp, then banking apps — and turn on two-step verification.
Helplines
Stay safe while you sort it out
Never share CNIC, OTP or PIN
To anyone — including us. No real bank or helpdesk will ever ask.
Be suspicious of “bank officers”
Unknown callers who say they are from your bank are the most common trick.
Verify before you pay
Never send money for a job or investment offer before checking it with us.
Real cases
A “prize” SMS arrived — one tap on the link and the account was emptied.
An investment app promised high returns — after the money was sent, the app vanished.